Unfortunately, LuckyKoala Casino is no longer available for New Zealand players. The platform used to be one of my best online casino destinations since I discovered its unique features. I am a fan of attractive welcome bonuses, progressive jackpots, live casinos, and sleek gameplay from various software providers, and LuckyKoala excelled in all these areas. In this review, I will talk about the casino's features and promotions.
Pluses
| 🌍 Country | Curaçao |
| 💎 Year founded | 2023 |
| 💵 Minimum deposit | $20 |
| 💰 Minimum withdrawal | N/A |
| 🎁 Welcome Bonus | Up to $1600 + 350 free spins |
| 📃 Licence | Curaçao |
| 🤑 Account currency | New Zealand dollars |
| 💸 Payment methods | Skrill, Mastercard, Neteller, MuchBetter, MiFinity, Tether, Bitcoin, Litecoin, Ethereum, Rapid Transfer, Interac, EcoPayz |
| ⏲ Withdrawal time | 1-3 days |
| 🎰 Games | Slots, Tables, Live casino, Sports betting |
| 🎲 Game Providers | 70+ |
| 📱 Mobile App | No |
| 🌐 Interface languages | English, Spanish, French, German, Finnish, Greek |
| ⭐ Tech support | Email and live chat |
LuckyKoala had a rich selection of games across popular categories for New Zealand players. These casino game categories were made up of online slots, jackpots, table games, live dealer options, and virtual sports. Although some games load slowly, the gameplay and graphics were enjoyable. One thing I liked was the casino's elaborate sportsbook section, which included live sports betting markets with over 60 sports. There was a search option or filter to easily find specific games, providers, and most played games, or even browse alphabetically. Now, let me take you through their slot category.
The slot games on the website were well organised, with featured games on larger tiles to entice interest. The casino had over 2000 titles comprising timeless series like video slots, book of slots, and Megaways. Some of the games I played, like Big Bass Splash, had tournaments that only required $0.27 to participate in. Check out my suggestions for the top titles that were available at LuckyKoala:
Online slot games and table games require a minimum level of skill or expertise. I was glad to see that LuckyKoala Casino provided a decent range of card games from which you can pick. From classics like blackjack, poker, roulette, and baccarat to exclusive games.
The casino even allowed you to play different versions of a particular game. However, I was not pleased to find out that you can only search the table games as there was no dedicated section. Despite that, here are some popular table games that LuckyKoala Casino used to have available:
LuckyKoala's website featured mobile casino gaming compatible with Android and iOS devices.
LuckyKoala’s extensive game selection, sports betting options, and other features were accessible while on the go for the mobile systems mentioned below:
| Windows | ✅ |
| Android | ✅ |
| iOS | ✅ |
LuckyKoala did not have a mobile app. However, its website was designed with HTML5, which optimised the casino's mobile version for flawless mobile gaming on any mobile device.
LuckyKoala allied with over 70 iGaming developers to offer variety and quality to casino players. The advantage of this many software providers on board was that players enjoyed a generous assortment of bonuses, gameplay, and user experience, which supplements the thrill of gambling.
Since LuckyKoala was one of the numerous Microgaming-powered casinos online, you could be assured to play some of the greatest high-return slot machines on the platform. The casino used to have some well-known game titles here.
Moving on to the bonuses section, let's explore the promotions that were offered at LuckyKoala casino. They included cashback, free spins, reload bonuses, and loyalty points. In the sports category, the bonuses were Euro & Copa America Group Stage free bets, Reload Lucky Koala Promotions, and a sports welcome bonus.
The welcome package at LuckyKoala Casino was a total match deposit of up to $1600 plus 350 free spins. This offer could be claimed via three separate deposits. On the sports section, bettors could claim a welcome bonus of 100% up to $100. Below is a breakdown of the casino deposit bonus:
Each of the free spins in any deposit could be used to play Wilds of Fortune, and the spins were not available once a player had used all of their bonus. The free spins had a 3-day validity period. The following terms and conditions applied:
To claim the bonus, I had to make a $20, which is the minimum. I also had to use LuckyKoala Casino bonus codes. The 35x wagering requirement was realistic. The bonus and free spins were sent as soon as your deposit was completed successfully. The wagering requirement had to be completed within 14 days.
Note: Further T&Cs apply. Please read them in full before accepting any promotional offer.
At LuckyKoala, for every $100 you wagered either in sports or casino you received a 1 loyalty point. The points could be redeemed from the Gamification store on the site.
Note: Further T&Cs applied to the offers you received.
LuckyKoala offered several methods through which players could make payments. Most of the banking options that were available on the site are safe, secure and familiar. Below is a list of payment methods that you could use either for deposits or withdrawals at LuckyKoala Casino.
| Payment Method | Deposit | Withdraw |
|---|---|---|
| VISA | ✅ | ✅ |
| Mastercard | ✅ | ✅ |
| Mifinity | ✅ | ✅ |
| Skrill | ✅ | ✅ |
| EcoPayz | ✅ | ✅ |
| Neteller | ✅ | ✅ |
| Bitcoin | ✅ | ✅ |
| Interac | ✅ | ✅ |
| MuchBetter | ✅ | ✅ |
| Litecoin | ✅ | ✅ |
| Tether | ✅ | ✅ |
| Ethereum | ✅ | ✅ |
| Rapid Transfer | ✅ | ✅ |
Note: The payment options at Lucky Koala determined the minimum deposit and withdrawal amounts. After registration, the information was available in the cashier section.
Whenever I get on a gambling site, I am keen to find out about their customer assistance before going all in with the games. This is because there are often situations where you may not understand a T&C, may need help with some game or bonus information and if the customer support is not good enough, your gaming experience will be ruined. So next, I will be reviewing different aspects of LuckyKoala's customer service.
The casino had a functional email address through which players could contact the customer support team. If you wished to have a session with a customer support agent or address specific issues, there was a live chat bubble icon through which you could get assistance. The live chat section was not my favourite because the chat required a lot of information to be initiated.
The website's FAQ page was the best place to consult before contacting help from live chat; you might have gotten the necessary assistance to your question there.
Throughout my time spent at the casino, I found the email option to be the most useful for addressing detailed questions and getting specific explanations of the situation. The only challenge with this was the fact that it could take up to 48 hours to hear back.
The gambling sites I recommend are the ones I have found to be safe online casinos. This means the casino would have to be registered and operate following the appropriate regulations of the jurisdiction where it is permitted to exercise. For this reason I have provided a list that will give you the necessary information concerning safety and legitimacy of LuckyKoala Casino.
The fact that LuckyKoala is a new entrant to the iGaming world implies that not only were they determined to give a solid impression among players, but their shortcomings were expected.
Already the casino offered a wide range of games across its three main platforms - casino, live casino, and sportsbook. Generally, you can hardly see this diversity on a newly launched gambling website. They also offered multiple casino promotions, sports bonuses, with reasonable wagering requirements, and more.
However, the casino lacked a mobile app, which was not such a disadvantage as it still offered mobile gaming via its mobile site. The live chat response accuracy could also be improved. Apart from these, I enjoyed playing at the site while it was still available.
Yes, Lucky Koala Casino was a safe site to play at. The casino operates under the gambling laws of Curacao and used the latest encryption to keep your information safe.
There were several bonuses you could claim at Lucky Koala. In addition to the $1,600 + 350 free spins welcome offer, you could also claim reload bonuses, free spins, and even sports bonuses.
To claim your welcome bonus at Lucky Koala, you had to deposit $20 each on your first three deposits using the appropriate promo codes. The casino would instantly credit your account with a match deposit bonus of up to $1,600 and 350 bonus spins.
Cashing out winnings from Lucky Koala was quite easy. You just had to sign in to your account, head to the ‘Withdrawal’ section, and request a withdrawal. Depending on your withdrawal method, it could take anywhere from a few hours to a couple of days to receive your winnings.
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